Nexus Among Quality Performance, Supplier and Customer Relationship Management: Critical Review on Mediating Role of Knowledge Management

The aim of this study is to provide a conceptual model that links several key variables including supplier relationship management (SRM) and customer (CRM) organisational factors (OF) knowledge (KM) enhance quality performance (QP) Hong Kong watch trade. Literature review was conducted extensively, the approach employed conceptualized into proposed framework. A framework suggested in paper QP watchmaking industry through SRM CRM OF, mediator KM. literature performed extensively three hypotheses 1) OF-KM relationship, 2) KM-QP 3) OF-QP More opportunities were provided for researchers expand further research on basis theory from knowledge-based view an organisation. attempted explore good together with strategic KM industry. supports importance overall determinant According study, can be expected since mediates relationship. In connection, significant both theoretical perspective practical perspective. gap existed find out mediating role